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Services FAQs

What is the Ad Savings program?

Ad Savings is a completely optional feature which allows you to reduce your monthly website rate.  When you opt into Ad Savings you authorize us to place advertising on your Vimsoft website.  Ads shown may be in the form of text, links, or images.  Click here for additional information about Ad Savings.
 

Can I have Web Advertising target a local audience?

Yes.  When you sign up for our Web Advertising service you will be asked about your target audience.  One of the options for target audience is geographic location.  Your web ads will be able to be displayed globally, nationally, or only in one or more select cities.
 

What advanced web apps are available?

Photo galleries, event calendars, event registration, resource booking, product catalogues, billing integration, access control for users, discussion forums, private messaging systems, scrolling banners, shoutboxes, slideshows, and image showcases are our most popular advanced web applications.  Several other advanced web applications are available and can be implemented if required for your website.
 

What happens if I exceed the maintenance allotment?

If you exceed the maintenance allotment for your website plan, you have a couple options.  First, if you feel like the maintenance you're requesting won't be a frequent occurrence, you can choose to purchase Supplemental Maintenance which is a one-time credit that will extend your maintenance allotment.  Supplemental maintenance is available in different sizes and can be purchased by clicking here.  The second option is to upgrade your website plan.  This upgrade option is more economical if you anticipate you will need to submit maintenance requests more frequently.
 

Does unused maintenance time rollover?

The standard maintenance allotment for your website plan does not rollover from month to month, and any unused maintenance time expires at the end of the month.  Any purchased supplemental maintenance time, however, will not expire as long as your website plan is active.
 

Which services do you use for web advertising?

For our web advertising service we use Google Adwords, Microsoft AdCenter, and Yahoo! Search Marketing.  Using other services to advertise your website is possible for an additional fee.
 

Am I allowed any revisions to my logo design?

Yes, you are allowed 2 revisions of your logo design.  After you have received the first release version of your logo, you are allowed one week to request these revisions.  Revisions may include moderate changes such as colors, positioning, or font styles.  Additional revisions after your first two, or revisions requested after the one week date has passed, are possible for an additional fee.
 

Can I get admin access to modify my website?

No at this time we do not permit clients to have direct administrative or file access to their Vimsoft websites for performing self-maintenance.  If you feel that is something you need, there are a number of do-it-yourself type website services you could look into.  However, we are confident you will find that they are not as high-quality or convenient as Vimsoft.
 

How long will it take to design my logo?

Generally it will take approximately two weeks for Vimsoft to design your custom logo from the time we begin work on it.  We will give you an honest estimate of when we would expect to complete the design..  If you have an urgent need to have your logo designed sooner, you can put it on our fast track for an additional fee.
 

How long will it take to develop my website?

It depends on the complexity required for your website as well as our current workload.  Generally it will take approximately two weeks for Vimsoft to develop your website from the time we begin work on it.  We will give you an honest estimate of when we would expect to complete development, and you may always request an estimate before you purchase anything.  If you have an urgent need to have your website up and running sooner, you can put it on our fast track for an additional fee.