Vimsoft

Vimsoft understands that your website will likely grow and change over time, and that's why we are committed to providing the high-quality maintenance you need.  Maintenance is the phase of your website's life that begins after it has finished development.  Any time you want to add, remove, or change anything with your released website it is considered maintenance.  To give a few examples... you can have us add articles, photos, videos, products, change your contact information, update your event calendar, or a variety of other things... all you have to do is ask!

Vimsoft performs all maintenance on your website for you.  Simply submit a request, we give an estimate of how much maintenance time it will take and approximately when it will be completed, and you give is the thumbs up to proceed.  We strive to complete all requests as soon as possible, however due to our given workload, it might not be soon enough for your needs.  So if your request is urgent and needs to be completed sooner than our estimate, you can put it on our fast track for an additional fee.

The amount of time each modification request takes to complete is deducted from your website plan's maintenance allotment.  If you exceed the maintenance allotment for your website plan, you have a couple options.  First, if you feel like the maintenance you're requesting won't be a frequent occurrence, you can choose to purchase Supplemental Maintenance which is a one-time credit that will extend your maintenance allotment.  Supplemental maintenance is available in different sizes and can be purchased by clicking here.  The second option is to upgrade your website plan.  This upgrade option is more economical if you anticipate you will need to submit maintenance requests more frequently.  Please note that the maintenance allotment included standard for your website plan does not rollover from month to month, and any unused time will expire at the end of the month.  Separately purchased supplemental maintenance time, however, will not expire as long as your website plan is active.

Of course you can also request major changes to your website such as adding advanced web applications such as discussion forums, photo galleries, or product catalogues.  In the case of major changes like this, the customization and functionality size of your website plan subscription will be considered.  If the additions will exceed your website plan's allotment we will ask you to upgrade your website plan before implementing your request.

We also perform frequent system maintenance behind the scenes to ensure that your website is performing optimally and securely.  Creating backups of your website contents/database and upgrading your website's advanced applications when necessary are part of the routine.  Our system maintenance is provided for every Vimsoft website plan and does not count toward your plan's allotment.

Please note that at this time we do not permit clients to have direct administrative or file access to their Vimsoft websites for performing self-maintenance.  If you feel that is something you need, there are a number of do-it-yourself type website services you could look into.  However, we are confident you will find that they are not as high-quality or convenient as Vimsoft.